Shipping policy

Packages should be received within 4-7 working days for metro areas, and between 15-21 days for regional areas & interstate orders. Estimated delivery time for bulky orders is 2-8 days and for Regional Areas from 9-16 days. A shipping confirmation email will be sent when your order leaves our holding address.

Our service is Authority To Leave, so if it is safe to do so, the carrier will leave the package in a safe place at your premises. If you do not feel that the your package will be safe if left, please contact customer service before placing your order so that they can assist you.

If it has been more than a few days since you placed your order and you have not received a shipping confirmation, please contact customer service.

Questions? Please contact customer service

INTERNATIONAL SHIPPING
International Shipping times will vary depending on location, carrier used & customs clearance times.
Generally International Shipping times will be approx. 15-30 days.

DELIVERY
The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

CHANGE OF ADDRESS
We cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service through xclusivindustries@gmail.com immediately.

We will attempt to update any incorrect order details, however due to the fast turnaround of our orders, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.